Frequently Asked Questions

Appliance Repair

Is repairing an old appliance really a good investment?

It depends. Ask yourself, “How much is a new one?” Then consider both the quality of appliance you can afford as a replacement and the option of having your existing appliance properly repaired by a competent professional.

A to Z Appliance Repair can diagnose and evaluate your appliance to determine if it’s in your best interest to repair or replace it and make a recommendation accordingly. Also, another cost associated with buying a new appliance is the “aggra-dollars.” That is, the aggravation and time spent that goes along with shopping for a new appliance—having it delivered, getting it installed, and disposing of your old one. If you’ve experienced this joy recently, you’ll realize that the aggra-dollar factor can be a very significant cost.

Should I repair or replace my existing appliance?

I bought a new refrigerator/freezer and I was planning to move my old one out to the garage and use it for additional cold storage space. Will it damage the unit if I store it in the garage?

Should I repair or replace my existing appliance?

If you are comparing having your existing machine repaired versus replacing it with a machine that is comparable in price with what you paid for your machine 10 or so years ago, you will not be making a valid comparison.

The machines are neither similar in quality nor durability for the same price. If you were to merely replace your existing appliance with one that costs about what you paid a decade ago, you’ll be repairing or junking the new machine every three to four years. You’ll either have to pay more up front for a new, high-quality machine that will give you another 10 years of trouble-free operation or you pay less up front for a low-end machine and then pay-as-you-go for repairs.

I bought a new refrigerator/freezer and I was planning to move my old one out to the garage and use it for additional cold storage space. Will it damage the unit if I store it in the garage?

Yes, due to the temperature in your garage dropping below 50 degrees Fahrenheit in the winter then above 90 in the summer the electronics will go bad and the oil could thicken and cause failure to the unit.

Why would my washer be using cool water during the warm cycle?

Your washer is actually combining hot water and cold water to create the warm water and during certain times of the year cold water gets colder. So, during the colder months, you can expect your warm cycle to run cooler. You might also want to check to see if there is anything blocking the hot water coming into your machine.

Why do I have suds left over in my washer after I am done washing a load of clothes?

It is very possible that you are using more detergent than is necessary for the load size you are washing. Double check the detergent instructions to ensure you are using the correct amount.

What is the average amount of time it takes for a load of clothes to dry?

On average, a large load of clothes should only take around 45 minutes to dry completely. If you are noticing that your clothes are averaging more than 1 hour to dry, you might want to have your dryer checked.

Plumbing Repair

I have black stuff that comes out of my faucets when I run the water. It happens in different rooms and does not happen all the time. What would cause this?

There are several possible reasons for discolored water, but ultimately water testing will be critical in diagnosing the cause of the problem. Minerals, including iron and magnesium, algae, pipe degradation and resin beads can all cause black water.

There is rusty water in both sides of my kitchen sink. The water does not drain and stays in the sink.

You probably have a clogged drain and need to schedule a professional cleaning. These lines get clogged with grease, food particles and soap scum. Eventually the buildup is so thick that the internal diameter of the drain is reduced and water cannot pass quickly through the pipe. Regular treatment of enzyme-type drain maintenance products, will eat away the grease and biological scum inside the pipes and extend the time between cleanings.

Electrical Repair

I bought a new cooktop. It has red, green and black wires. My junction box under the counter has red, black white and bare ground. Am I right in assuming I connect red to red, black to black and green to the bare ground wire leaving the neutral unconnected?

If the cooktop only contains 1 black, 1 red, 1 green but no white neutral, then cap off the house white neutral wire with a plastic wire nut as it is not needed.2) Splice as follows: A) Red to red B) Black to black C) Bare copper ground to cooktop green ground.

My night light won't turn on and there is no electric to the outlet ?

Is your light plugged into a GFI outlet ? If yes push the reset button and see if that helps. If not check your fuse box are there any breakers turned off ? If you still can’t get the light to work time to call an electrician.